Online Game Complaints
Submit complaintWith over 80% resolved complaints, Topyonogames has your back.
Independent support
Since launching our complaint center, we’ve provided fast and neutral help between players and online casinos.
Transparent process
Every case follows a clear timeline, from first review to final decision, so you always know what is happening.
Evidence-based decisions
Decisions are based on logs, payment proofs and clear facts, not on guesses or pressure from either side.
Things to Know Before Filing a Game Complaint
If something goes wrong with a casino or game, this page helps you report it in a clear and structured way. Please follow the steps below so we can review your case quickly.
Talk to the casino first
Before filing a complaint, contact the casino support or dispute team. Keep screenshots, chat logs, and transaction records. If you cannot solve it with them, you can submit a complaint here.
Read the complaint rules
Please read our complaint guidelines so we know exactly what happened and what you expect. Clear and complete information helps us act faster.
Read guidelinesSubmit your complaint
If support could not solve your issue and you have read the guidelines, fill in the complaint form below. We will review your case and keep you updated by email.
Submit complaintHow We Handle Your Complaint
Every complaint follows the same basic process. We keep you informed at each step and you can check the status at any time.
Investigation begins
Within two working days we review your submission and may ask for extra details to fully understand the issue.
We contact the game
Our dispute team reaches out to the casino or app. If they do not respond, we will try alternative channels.
Solving your issue
We work with you and the casino to reach a fair outcome. You will be notified once the case is resolved or closed.
Solved
Opened
Not SolvedSubmit Your Concern
Please fill out the form below with your inquiry details